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SVAT ELECTRONICS

now you can see

CLEARVU11

TROUBLESHOOTING GUIDE

My screen is grey after

viewing saved footage

•ThisgreyscreenisoneoftheviewingmodestheDVRcangointo.From

the live viewing mode press the “Mode” button to change the selected

camera to a playback screen. Press the “Mode” button once more to switch

to a full screen playback screen. Press the “Mode” button once more to

switch back to live monitoring.

VGA Options is not

changing any display

settings

•ThisfeatureisonlyavailableifyourversionoftheDVRhasaVGAoutput

connection on the back of the DVR. It will not aect your DVR or video

output if there is no VGA output connection.

Play back video is choppy •Option1:Theplaybackmaybein“SlowForward”mode.Turnthismode

o by using the mouse and clicking the “Play/Pause” button twice to

switch back into normal playback speed.

•Option2:Thesmoothnessoftheplaybackofyourrecordedvideo

footage will depend on how many IPS the footage was recorded with.

(See the camera Setup section in the manual for full descriptions.) If

the video was only recorded in 1 IPS than there will only be 1 image per

second during playback. 30 IPS will provide the smoothest playback.

Not receiving emails from

the DVR

•VerifyallSMTPserveremailinformationiscorrect.ContactyourISPor

email provider for the proper information. If this is set up correctly make

sure that email alerts are turned on for the feature you would like to

receive emails about (motion, alarm, HDD full).

Can not set up DDNS •TheDVRmustbesetuptouseaStaticIPifDDNSistobeused.

The color on the camera

picture is too purple, blue,

etc

•Tryadjustingthesettingsinthecamerasetupscreentoimprove/change

the image quality. Unusual coloring can also be caused by the type of

lighting that is used. The cameras do not react well to halogen lighting.

Try focusing the cameras away from these lights.

•Makesurethatthecamerasarenotpointingdirectlyatalightsource

such as a lamp or a sunny window.

Video footage plays slow

and choppy when viewing

the DVR over a remote

connection

•TheDVRcansupportamaximumof5(ve)usersconnectedtoDVRvia

the web interface at one time.

•Eachconnecteduserwillslowdownthenetworkspeedtotheother

connected devices.

•ForbestresultsviewwithonlyonepersonconnectedtotheDVRvia

Internet Explorer or mobile device.

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